Frequently Asked Questions

Do you accept returns?

Activation (Subscription) purchases are not refundable since they can be made after a 30 day free trial. This should be enough time to decide if you want to purchase an activation or not. Please take full advantage of this free review period before making a purchase.

If you purchased a USB Flash Drive it can be returned if defective. These flash drives are fully tested before shipping but failures can and do occur. Please keep a good, up to date, backup of your data in case the USB fails so you r data can be recovered.

What are the differences between the free and activated Cross Platform (CP) version?

Please see Compare Features.

Which countries do you ship to?

We will ship to any country with the proper postage. We have a flat rate for all CONUS locations. Other locations will require additional postage.

How does activation/subscription work?

First you must download and install the software. It comes with a 30 day free trial of the full features. After 30 days it reverts to a free version that has less features. If you like the full feature version and wish to continue using those features, you must purchase an activation.

How to transfer the program and data from one computer to another?

Use backup and recovery features after installing NM Collector Cross Platform on both computers.

With no Pictures.

On your old computer, start nmcollectorCP.
Select File > Backup Database
Save your database to a USB flash drive
Install NM Collector CP on your new computer and run it
Load the USB flash drive that contains your database
Select File > Recover Database
When directed, restart the program
You should now see your data on the new computer.

With Pictures.

On your old computer, start nmcollectorCP.
Select File > Export > To Data Transfer
Save your export to a USB flash drive
Install NM Collector CP on your new computer and run it
Load the USB flash drive that contains your exported data
Select File > Import > From Data Transfer
When directed, restart the program
You should now see your data on the new computer.

FAQ: FAQ